Early Dawn Nurseries - Delivery Details
1. Delivery Charges
We charge £3.50 for delivery to the UK. (Our wide range of Products does include some large and heavy items that may incur additional delivery costs).
Deliveries are made from Monday to Friday excluding Saturdays, Sundays and Bank Holidays unless otherwise arranged.
Standard delivery is 3 to 5 Working Days. We always aim to meet this but delivery times can’t be guaranteed and this may be for reasons beyond our control.
Large and heavy items may take up to 10 Working Days to arrive.
Non standard delivery lead times will be shown with each Product where relevant. Delivery charges will be indicated as you shop and confirmed during checkout.
N.B All delivery prices are inclusive of VAT unless otherwise stated.
You will be able to check the total delivery charge in your basket before you check out.
Our Delivery Area covers mainland UK and most of Scotland with certain areas being excluded. If you live in Scotland or anywhere outside of the UK then please check with us by contacting our Customer Care team on 01502 476340 before ordering to ensure we can deliver to your area and so that we can discuss any additional delivery charges.
3. Information about us
www.earlydawnnurseries.co.uk is a site operated by us. Our main trading address is located at Early Dawn Nurseries Limited, Rushmere Road, Rushmere, Lowestoft, Suffolk, NR33 8HA and our VAT number is 700311803
4. Your status
By placing an order through our site, you warrant that:
(a) You are legally capable of entering into binding contracts;
(b) You are at least 18 years old;
(c) You are resident in the United Kingdom in our Delivery Area of England, Wales, and parts of Scotland. All offshore addresses are excluded.
5. How the contract is formed between you and us
Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us. After placing an order, we will confirm such acceptance to you of your submitted order by sending you an e-mail that confirms that your order for the Product(s) has been accepted (the “Order Confirmation”). The Contract between us will be formed only when we send you the Order Confirmation.
The Contract will relate only to those Products whose order we have confirmed in the Order Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the order of such Products has been confirmed in a separate Order Confirmation.
In certain instances, such as where Products are dispatched from our own warehouses, we will endeavour to notify you by email of their dispatch although we are under no obligation to do so. Please note that this will not apply to all Products sold on our Website.
Whilst every effort is made to ensure a clear description of our Products we sell is provided there may be slight variations in size, shape and colour shown. Illustrations and descriptions supplied on our Website are for guidance only. We reserve the right from time to time vary the nature of the Products advertised without notice to you provided these variations do not materially alter the Products sold.
6. Consumer rights
If you are contracting as a consumer, you may cancel a Contract at any time within 7 Working Days, beginning on the day after you received the Products. In this case, you will receive a full refund of the price paid for the Products in accordance with our refunds policy.
To cancel a Contract, you must inform us in writing. You must also return the Product(s) to us immediately, in the same condition in which you received them, and at your own cost (which will be reimbursed to you provided the form of return is reasonable and has been agreed by us prior to return) and risk. You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.
Refunds of all cancelled Contracts in accordance with this section will be made within 10 working days of notification to us of the cancelled Contract.
7. Risk and title
The Products will be at your risk from the time of delivery.
Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.
8. Price and payment
The price of any Products will be as quoted on our Website from time to time, except in cases of obvious error.
These prices include VAT but exclude delivery costs, which will be added to the total amount due as set out in our Delivery Guide.
Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you an Order Confirmation.
Our site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our Website may be incorrectly priced or showing as “In Stock” when they are no longer available. In the case of the latter instance, our call centre will contact you regarding this. We will normally verify prices as part of our dispatch procedures so that, where a Product's correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product's correct price is higher than the price stated on our Website, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.
We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you an Order Confirmation, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing.
Payment for all Products must be by credit or debit card either over the phone or via our website. We accept payment via:
We will charge your credit or debit card upon Order Confirmation. We will only accept orders for items which are currently showing as “In Stock” on our Website when you place your order. In the event that a Product is listed as being in stock but is found to be of unsatisfactory quality at the time of intended dispatch, we will notify you immediately via our call centre and if for any reason we are unable to fulfil your order within 30 days, we will refund the price paid by you at that time normally via the same method of payment by which you made your purchase.
Notwithstanding any other rights we may have (which are specifically reserved), in the event that we are unable to take full payment of the Products from your specified account, we reserve the right to cancel the Contract forthwith or to suspend any further deliveries to you.
All reasonable care is taken by us to ensure all information provided by you in connection with your order is secure. In the event that you may suffer loss through a third parties unauthorised access to any data you provide to us when accessing and ordering from our Website, we cannot be held liable for that loss unless this is solely due to our negligence.
9. Cancelling an Order
If you wish to cancel an accepted order please email us as soon as possible at email@example.com providing as much information as possible. If the accepted order has been dispatched you will unfortunately have to go through the returns process as explained in section 10.
10. Our returns & refunds policy
All our Products come with a 30 day money back guarantee. We endeavour to make sure everything is in perfect condition before it leaves us but if you wish to make a return for any reason here is what to do;
If an item is damaged, faulty or not what you ordered, please contact us within 7 days to let us know. It can be returned to us provided the Product has been unused, is returned in the same condition in which you received it including being in its original packaging for exchange or refund. We will either arrange collection by courier or ask you to return it by post. We will reimburse you for the original delivery charges you paid and any reasonable costs incurred in returning the item to us (provided the method of return has been agreed by us prior to return) during this period.
If there is a problem with a Product that has a manufacturer’s warranty please contact them directly.
If you wish to return or exchange an item where we are not at fault, please contact us within 7 days and the item can be returned, provided the Product has been unused and is returned in the same condition in which you received it including being in its original packaging which must not be damaged or opened, for exchange or refund at our sole discretion. You will be required to pay the return postage or collection costs.
When you return a Product to us for any other reason we will examine the returned Product and will notify you of your refund via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 10 working days of the day we confirmed to you via e-mail that you were entitled to a refund for the defective Product. Products returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us.
We will usually refund any money using the same method originally used by you to pay for your purchase.
If a Product is not returned in a fully re-saleable condition, we reserve the right to refuse a refund. This does not affect your rights.
FOR ALL RETURNS please contact our Customer Care team:-
11. Privacy and Security
When you place an order with us, we do have to ask for certain details to be able to make a Contract for the sale and delivery of the Products. In addition to your name, address, credit card number and expiry date, we’ll also ask you for a telephone number in case of any problems regarding delivery. You can rest assured that our Website is fully secure and uses all the most up to date ‘secure server software’ which keeps the information you give us safe.
12. Promotions and Discount Vouchers
Promotion vouchers and discount codes will be accepted for redemption against the purchase price of a Product ordered via our Website only subject always to the terms and conditions of each promotion/discount voucher. Promotion vouchers and discount codes will not be accepted against (but not limited to) delivery charges, gift vouchers, concession or franchise branded Products or in conjunction with any other offers etc.
13. Written communications
Applicable laws require that some of the information or communications we send to you should be in writing. When using our Website, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our Website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
14. Electrical & Electronic Equipment Recycling
You can now recycle your old electrical with us.
If you are buying a new electrical item, we will recycle your old one for free.
Unwanted electrical equipment is the UKs fastest growing type of waste.
Many electrical items can be repaired or recycled, saving natural resources and the environment. If you do not recycle, electrical equipment will end up in landfill where hazardous substances will leak out and cause soil and water contamination - harming wildlife and also human health.
We are pleased to offer our customers the chance to recycle their old electrical items.
As a distributor of electrical and electronic products we offer a free of charge take-back service at all of our Garden Centres when you purchase a similar product. Simply return your old item to our Garden Centres within 28 days of buying your new product. Please bring your new receipt with you.
To remind you that old electrical equipment can be recycled, it is now marked with a crossed-out wheeled bin symbol. Please do not throw any electrical equipment (including those marked with the crossed out wheeled bin symbol) in your bin.
What is WEEE?
The Waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of these items. In the UK, distributors (including retailers) must provide a system which allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge.
Find out more information on WEEE recycling, and locate your local recycling centre at www.recycle-more.co.uk
15. Battery Recycling
In 2009, new regulations on the recycling of batteries and accumulators (rechargeable batteries) were introduced. The Batteries Regulations aim to significantly increase UK collection and recycling of used portable batteries from the current rate of about 3% to 25% by 2012, rising to at least 45% in 2016.
As a distributor of batteries we run an in-store take back scheme, for recycling old batteries free of charge.
There is no obligation to buy new batteries when bringing back an old battery.
Most supermarkets and shops that sell batteries will have collection bins for used batteries, and some town halls, libraries or schools may also set up collection points. End-users may find stores in their local area more accessible.
Find out more information on WEEE recycling, and locate your local recycling centre at www.recycle-more.co.uk/batteries
16. Definitions and Interpretation
In these terms and conditions, the following words will have the following meanings:-
“Contract” means the contract for the sale and purchase of Products on these Terms and Conditions;
“Terms and Conditions” means these terms and conditions of sale and purchase as amended from time to time;
“Website” means www.earlydawnnurseries.co.uk;
“Working Day” means a day other than a Saturday, Sunday or public holiday in England when banks in London are open for business.